When you set up AppleShare IP, you need to provide the serial
number on the sticker included with your AppleShare IP materials.
You'll also need the serial number if you have to reinstall your
computer's software, or if you're having problems with your serial
number.
IMPORTANT: Your serial number comes printed on a small adhesive label. Don't
put the adhesive label on a CD-ROM disc or floppy disk. The label
could come loose and damage the drive.
When the Web & File Server starts up, it checks your computer's
network for other computers using the same serial number. If no
matching number is found, your serial number is encrypted and
registered on the network. If the Web & File Server detects a
matching serial number, it displays a message. When you click
OK, the Web & File Server program quits.
Your computer may detect a duplicate serial number on the network
if
| • |
an administrator typed the wrong number during setup |
| • |
an administrator made a copy of an existing computer's Users &
Groups Data File on another computer but did not enter a new serial
number for it |
| • |
someone copied the software in violation of the licensing agreement |
If you see the duplicate serial number messages, try these suggestions:
| • |
Be sure your serial number is correct. Go to the Web & File server
and choose Troubleshooting in AppleShare IP Help. |
| • |
Find the computer with the incorrect serial number. |
|
Contact the administrator of the other computer as soon as possible.
Ask that person to verify the duplicate number and make any needed
corrections. |
|
If necessary, contact the administrator of your entire network
and ask for help in locating, checking, and correcting the serial
number. |
| • |
Use network tracking and analysis software to locate the duplicated
software. |
|
Your software can help locate the duplicate software. You need
to convert the other computer's name and zone into an AppleTalk
network address and use that address to find the computer's physical
location on the network. |
| • |
Follow the network cables and check each computer. |
|
When you know the AppleTalk network address for the computer that
is running the duplicate software, identify the physical location
of the network cable that matches the network address. This location
will probably give you a good idea where the computer is located. |
|
If you still can't find the computer, follow the cable along its
path, checking each attached computer to see if it's the duplicate.
A network topology map may help in your search. |
| • |
If you can't contact the other computer's administrator and you
do not have network tracking and analysis software, see the Apple
Software Service Directory that came with your AppleShare IP software
for information about contacting the appropriate support representative
for your area. Apple's support representatives will help you determine
if a new serial number is needed. Be prepared to provide your
identification and purchase information. |
| • |
After you've found the computer with the duplicate serial number,
change the serial number to the correct one for that server, or
purchase an additional license with a new serial number. Only
a user who has administrative privileges can change the serial
number. |